Central Bedfordshire CouncilOur proactive, ‘grow our own’ approach provides in-house dedicated resource, training and support for trainees and existing staff. It allows quicker career progression alongside comprehensive training. The benefits of this have been reduced recruitment costs and a move away from the need to use temporary staff. When caseloads nationally are high, alongside resource issues within planning; our approach has kept them at a manageable level, helping with staff morale, wellbeing and retention. We have demonstrably improved performance in all areas and the multi-disciplinary approach of the academy with technical specialist trainees has contributed significantly to the improvements in performance.